Disney+ Hotstar experienced a brief outage on Wednesday, affecting thousands of users across India. The platform was back online within hours, but the issues didn’t end there. Many users reported degraded audio and video quality, with specific problems on TV and mobile apps. Notably, viewers watching the India vs. England third ODI were stuck with Hindi audio, and high-speed internet did not improve the video resolution.
Key Highlights:
What Happened During the Outage?
On Wednesday afternoon, Disney+ Hotstar suddenly stopped functioning for users across India. According to outage tracker Downdetector.in, the problem began at approximately 12:35 PM IST. More than 98% of the complaints were related to video streaming issues. Users reported encountering a message on their screens that read:
“Something went wrong, we are having trouble playing this video right now.”
The platform provided users with options to seek assistance or reactivate their accounts.
Cities Affected:
The outage was primarily reported in major cities, including:
- Hyderabad
- Bengaluru
- Mumbai
- Delhi
While the streaming service was briefly inaccessible on mobile devices, the web version and smart TV apps were reportedly more stable.
Post-Outage Problems: Audio and Video Quality Issues
Even after the service resumed, Disney+ Hotstar users faced several technical issues. The most significant complaints revolved around audio and video quality. For example, cricket fans tuning in for the India vs. England third ODI match reported being limited to Hindi audio, with no options to switch to English or other languages.
Moreover, despite using high-speed internet connections, the video quality remained poor for many users. This led to a flood of complaints on social media, with users expressing frustration over the platform’s performance during a key sporting event.
User Reactions on Social Media:
Social media platforms were flooded with posts from frustrated users. Many took to Twitter and Facebook to voice their concerns. Some shared screenshots of the error message, while others highlighted how the audio and video quality issues ruined their streaming experience.
Downdetector Data and Statistics:
Popular outage tracker Downdetector.in recorded a sharp spike in complaints during the outage. According to the data:
- Over 98% of complaints were related to video streaming issues.
- The peak of the outage occurred around 12:35 PM IST.
Hotstar’s Response:
As of now, Disney+ Hotstar has not issued an official statement acknowledging the problems or explaining the cause of the outage. Users are still waiting for a detailed response from the company regarding the disruption and persistent quality issues.
The unexpected downtime on Disney+ Hotstar and subsequent audio and video problems have left many users disappointed. With a growing number of complaints from across India, Hotstar will need to address these technical issues promptly to restore user confidence. Until then, viewers may continue facing challenges while streaming their favorite content.
Have you faced issues on Disney+ Hotstar recently? Share your experience in the comments!
The Hindustan Herald Is Your Source For The Latest In Business, Entertainment, Lifestyle, Breaking News, And Other News. Please Follow Us On Facebook, Instagram, Twitter, And LinkedIn To Receive Instantaneous Updates. Also Don’t Forget To Subscribe Our Telegram Channel @hindustanherald
