Nithin Kamath’s Swift Response to Customer Concern Reflects Zerodha’s $2 Billion Customer-First Ethos
When Bengaluru-based product manager Sachin Jha was forced to close his Zerodha account after his wife joined a global investment bank that flagged Zerodha as “not a trusted broker,” he reluctantly complied. But before doing so, he sent one final email to Nithin Kamath, CEO of the $2 billion fintech platform.
To Jha’s surprise, Kamath replied within 10 minutes.
The CEO’s prompt response kicked off a full internal review by Zerodha’s compliance and communications teams. They acknowledged the broader issue of institutional trust gaps for digital-first platforms like Zerodha and outlined their ongoing efforts with banks to improve standing in traditional financial ecosystems.
Key Highlights:The Incident That Sparked a Larger DialogueA Challenge Faced by Digital-Only Financial Pla...